Return & Refund Policy

Effective Date: August 21, 2026

At Bluebyrd Soap Co., every order is thoughtfully made, packed, and prepared in small batches in Kentucky. Because many of our products are handmade, personal-use items, or created specifically for an individual customer or event, not all purchases are eligible for return.

30-Day Returns for Eligible Items

We accept return requests for eligible merchandise within 30 days of delivery.

To be eligible for a return, an item must be:

• Unused, unopened, and in its original condition

• In its original, undamaged packaging

• Free of signs of use, burning, testing, alteration, or damage

• Accompanied by a receipt or proof of purchase

Eligible returns are limited to unopened, unused merchandise that can be safely inspected and resold. Approval is required before any item is returned.

To request a return, email bluebyrdsoaps@gmail.com with your order number, the item(s) you would like to return, and the reason for your request.

Items sent back without prior return authorization will not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless we sent the wrong item or the item arrived damaged or defective.

If your return is approved, we will provide return instructions. Please do not send products to our mailing address unless we have specifically instructed you to do so.

Original shipping charges are non-refundable unless the return is the result of our error, damage in transit, or a defective item.

Non-Returnable and Final-Sale Items

For health, hygiene, safety, and product-integrity reasons, the following items are final sale and cannot be returned or refunded except in the case of damage, defect, or an error on our part:

• Custom, personalized, made-to-order, wedding, party, event, wholesale, and large-quantity orders

• Customized labels, special scents, special-order products, and private-label items

• Handcrafted bar soaps

• Bath and body products, including moisturizers, deodorants, body oils, bath salts, beard-care products, and similar personal-care items

• Perfume, perfume oils, fragrance sprays, samples, and other personal fragrance products

• Opened, used, tested, burned, or altered candles, wax melts, or home-fragrance products

• Products with broken seals, removed packaging, or signs of use

• Sale, clearance, discounted, or promotional items

• Gift cards

We cannot accept returns based on a change of mind, fragrance preference, personal scent sensitivity, or the expectation that a fragrance will smell the same on every person or in every space.

Custom Orders

All custom and personalized orders are final sale once details have been approved, materials have been ordered, or production has begun.

Custom-order deposits are non-refundable unless otherwise stated in writing. If Bluebyrd Soap Co. makes an error with an approved custom order or an item arrives damaged, please contact us promptly so we can review the issue and work toward an appropriate resolution.

Damaged, Defective, Incorrect, or Missing Items

Please inspect your order as soon as it arrives.

If you receive an item that is damaged, defective, incorrect, or missing, contact us at bluebyrdsoaps@gmail.com as soon as possible. Please include:

• Your order number

• A description of the issue

• Clear photographs of the item, packaging, and shipping box when applicable

We will review the information and, when appropriate, offer a replacement, store credit, refund, or other resolution.

Exchanges

We do not offer direct exchanges at this time.

If you have an eligible, approved return, you may place a new order for the item you would prefer once your return has been received and processed.

Refunds

Once we receive and inspect an approved return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method within 10 business days. Your bank, credit-card company, or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at bluebyrdsoaps@gmail.com.

European Union Customers

If we ship merchandise to the European Union, customers may have certain cancellation and return rights under applicable law. Those rights may not apply to custom or personalized products, or to sealed personal-care items that have been opened after delivery, where an applicable legal exception applies.

Nothing in this policy is intended to limit consumer rights that cannot legally be waived.

Contact Us

For return or refund questions, contact:

Bluebyrd Soap Co.
5 Falls Creek Way #555
Somerset, KY 42503
bluebyrdsoaps@gmail.com
www.bluebyrdsoaps.com